And the year has started off with a bang! This week i spent training some tour leaders at the lovely Zebra Country Lodge. These tour leaders will be working with an overseas company and will be responsible for the guests while they visit South Africa. Our training covered Customer Service Skills, dealing with difficult situations, compensation, emergency situations and the basic administration that will need to be completed.
A lovely group of people and a lovely lodge.
Contact THT Hospitality Training (Pty) Ltd for all your staff development requirements or for accredited Facilitator, Assessor and Moderator courses. Celeste 0825989083 – happy to assist.
