Our training is focused on assessing the needs and delivering the skills and knowledge suitable to ensuring exceptional customer service for hospitality and tourism associated industries such as, Hotels, Resorts, Private Clubs, Restaurants, and Restaurant Openings. With extensive international hospitality training experience, we believe we have the ‘know-how’ and insights as to what is required to bring your establishment in line with international trends and to ensure your business can deliver on your clients expectations.
Skills Development
- Quality control
- Customer service and care
- Team work
- Communication skills and body language
- Customer satisfaction
- Personal effectiveness
- Task management
- Enhancing a guests stay by providing exceptional service
- Dealing with difficult situations
*all the sessions are beneficial to: Reception, Housekeeping, Food & Beverage department and Heads of Departments
We were very impressed with the facilitation skills and the outcomes that Celeste Jacobs enabled us to achieve. We managed to define a shared sense of identity and a clear impression and direction, as our client has very specific needs
- Mrs Dianne Orban Managaging Director, Abentuer Afrika Safari