I had the privilege of doing some training at Ghost Mountain Inn. Honestly, what a lovely little gem. This is a family owned hotel with so much to offer, such character and AMAZING staff. From the delightful waiting staff, cleaners and reception to the welcoming GM – everybody goes out of their way to make you feel more than welcome.
The training covered various topics like Customer Service, Dealing with difficult situations or guests, body language and how to deal with certain emergency situations.
Trying to work in an environment like this is pretty tough, but well done to everyone on completing the course and a massive thank you for your very kind hospitality shown.
If you ever find yourself heading North of Durban, visit this lovely piece of paradise, you will not regret it!
http://www.ghostmountaininn.co.za/index.php
